Shipping policy
SHIPPING POLICY
At ZARENOA, we offer free standard shipping on all orders to the countries and regions available at checkout.
SHIPPING PROCESS
Orders are processed after payment has been successfully received.
Products may be fulfilled and shipped by third-party suppliers or fulfillment partners. Depending on the product and destination, your order may be shipped from a location different from our registered office.
PROCESSING TIME
Orders are generally processed within 1–3 business days.
After processing, your order will be handed over to the applicable shipping carrier or fulfillment partner.
DELIVERY TIME
Our estimated standard delivery time is approximately 5–8 business days after the order has been processed.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, public holidays, and other circumstances outside our reasonable control.
Some destinations may require additional delivery time.
ORDER TRACKING
When tracking information is available, we will provide it to you by email.
Tracking information may take some time to become active after the shipment has been dispatched.
CUSTOMS AND IMPORT CHARGES
Orders shipped internationally may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where such charges are not collected at checkout, they may be payable by the customer in accordance with the laws and requirements of the destination country.
ZARENOA does not control customs processing times or customs decisions.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by law.
DELIVERY ISSUES
If your order appears to be delayed, lost, or delivered incorrectly, please contact us at support@zarenoa.com with your order number.
We will work with the applicable shipping carrier or fulfillment partner to investigate the issue.
CONTACT
ZARENOA
CANKAR FASHION LIMITED
Email: support@zarenoa.com
Phone: +90 538 051 09 03
Registered office:
Suite 10414, 5 Brayford Square
London E1 0SG
United Kingdom
Company Registration Number: 16975118