Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What products does ZARENOA offer?

ZARENOA offers a curated selection of women's shoes and bags designed to complement everyday looks and special occasions.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders to the countries and regions available at checkout.

How long does shipping take?

Orders are generally processed within 1–3 business days. After processing, estimated standard delivery is approximately 5–8 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, public holidays, and other circumstances outside our reasonable control.

Will I receive tracking information?

When tracking information is available, we will provide it to you by email. Tracking information may take some time to become active after your order has been shipped.

Where are orders shipped from?

Depending on the product and destination, orders may be fulfilled and shipped by third-party suppliers or fulfillment partners. Your order may therefore be shipped from a location different from our registered office.

Can I return my order?

Yes. We offer a 30-day return policy. Items must generally be returned in the same condition they were received, unworn or unused, with original tags and packaging.

Please contact us at support@zarenoa.com before sending any item back.

Who pays for return shipping?

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs.

For defective, damaged, or incorrect items, please contact us as soon as possible with clear photographs.

Can I exchange an item?

We generally do not offer direct exchanges. If you need a different product, size, or color, you may contact us. Where appropriate, you may return the original item and place a new order.

Do EU customers have a right to cancel their order?

Where applicable, consumers in the European Union generally have a 14-day statutory right of withdrawal, subject to legal exceptions.

What happens if my order is delayed or lost?

If your order appears to be delayed, lost, or delivered incorrectly, please contact us at support@zarenoa.com with your order number. We will work with the applicable shipping carrier or fulfillment partner to investigate the issue.

How can I contact ZARENOA?

You can contact us at:

Email: support@zarenoa.com
Phone: +90 538 051 09 03

ZARENOA
CANKAR FASHION LIMITED
Company Registration Number: 16975118