Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You must also provide your order number or other valid proof of purchase.

To start a return, please contact us at support@zarenoa.com with your order number and the reason for the return.

If your return is approved, we will provide you with instructions on how and where to send your item.

Return address:

ZARENOA
Sanayi Mahallesi, Pınarlı Sokak No: 6, Daire 2
23190 Elazığ
Türkiye

Please do not send an item back without contacting us and receiving return instructions first.

RETURN SHIPPING COSTS

Unless the item is defective, damaged, incorrect, or otherwise required to be returned at our expense under applicable law, the customer is responsible for the cost of return shipping.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery and provide clear photographs of the item and packaging. We will review the issue and, where appropriate, provide a replacement or refund.

DAMAGES AND ISSUES

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to resolve it.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law, including personalized or customized products, products that cannot be returned for hygiene or health protection reasons after being unsealed, and gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

We generally do not offer direct exchanges. If you would like a different product, size, or color, please contact us. Where appropriate, you may return the original item and place a new order.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Where the statutory right of withdrawal applies, we will process the return and refund in accordance with applicable EU consumer protection law.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

If an item is returned because it is defective, damaged, incorrect, or because applicable law requires us to cover the return, we will handle the return and refund in accordance with applicable law.

If you have any questions about returns or refunds, please contact us:

ZARENOA
CANKAR FASHION LIMITED
Company Registration Number: 16975118
Email: support@zarenoa.com
Phone: +90 538 051 09 03

Registered office:
Suite 10414, 5 Brayford Square
London E1 0SG
United Kingdom